Project: VIP Hospitality Services for the Guests of the Ministry of Sports at the 2022 FIFA World Cup in Qatar
What we have provided...
At Rifd Business
Solutions, we offered unique services to enhance the customer experience, where
we organized all the reception and hospitality details for guests of the Saudi
Arabian Football Federation attending the 2022 FIFA World Cup in Qatar. Our
team designed a comprehensive journey that included pre-arrival, during-stay,
and post-departure stages, along with creating a digital database providing a
real-time dashboard to track guest progress from arrival to departure.
Scope of work:
·
Establishment
of a database for all guests
·
Provision
of logistical services (accommodation, transportation, visas, etc.)
·
Provision
of personal assistants and relationship managers throughout the project period
·
Protocol
and reception services at airports
·
Reception
and welcome services at hotels
·
Reception
services at stadiums